All of our products are handmade with love and we do not currently offer refunds. Exchanges are made only on defective or damaged products, of which we must be contacted within 48 hours of delivery receipt in order to process exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Upon approval of your exchange, we will provide a return shipping address.
Several types of goods are exempt from being returned: gift cards, custom orders, sale items and hats. Please select best options or call us prior to checkout with any questions.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a credit will automatically be applied to your account., less shipping costs.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange, less shipping costs. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for exchanging your item, unless item was damaged/defective. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.